Shipping policy

Shipping Policy

1. General information
This shipping policy applies to all orders placed via our online store. Please read it carefully before completing your purchase. Our prices, delivery times and shipping conditions may differ depending on the delivery address (EU or non-EU country).

2. Shipping destinations

We currently ship worldwide from our boutique in Antwerp, Belgium, including:

  • Belgium

  • Other countries within the European Union

  • Non-EU countries in Europe

  • North America (including the United States and Canada)

  • Worldwide destinations outside Europe

If your country is not available at checkout, please contact us and we will check if delivery is possible.

3. Processing time

  • Orders are usually processed within 1–3 business days after payment has been received.

  • During peak periods (holiday season, special promotions) processing times may be slightly longer.

  • You will receive an email confirmation with your order details once your order has been placed.

4. Shipping methods & tracking

We ship with reputable international carriers (such as DHL, FedEx or similar services), depending on destination and order value.

  • All shipments are sent with tracking.

  • Tracking details will be emailed to you once your order has been dispatched.

5. Shipping costs

We offer free standard shipping worldwide on all orders, regardless of order value or destination.

If we offer optional express or special delivery services in the future, any additional costs for such services will be clearly shown during checkout and you must actively select them before they are charged.

6. Estimated delivery times

The following delivery times are estimates and may vary depending on the carrier and destination. Times refer to business days after dispatch:

  • Belgium: approx. 5–7 business days

  • European Union: approx. 7–14 business days

  • Non-EU Europe & United Kingdom: approx. 10–20 business days

  • Rest of world (including United States & Canada): approx. 10–21 business days

Delays caused by customs inspections, local delivery issues or force majeure (strikes, weather, etc.) are outside our control but we will assist you in tracking your parcel where possible.

7. VAT, duties and import taxes

Orders shipped within the European Union

  • For deliveries to Belgium and other EU countries, all prices shown in the shop are gross prices including Belgian VAT (where applicable).

  • Any applicable VAT will be shown separately on your invoice and during checkout.

Orders shipped outside the European Union

  • For deliveries outside the EU, our prices do not include local sales taxes, import duties, customs fees or handling charges that may be levied by the destination country’s customs authorities.

  • We do not charge EU VAT on exports to non-EU countries.

  • Shipments are usually sent on a DAP / DDU (Delivered At Place / Duties Unpaid) basis:

    • This means that any import duties, taxes, customs clearance fees or other charges are the customer’s responsibility and must be paid directly to the carrier or customs office upon import.

We strongly recommend that customers outside the EU contact their local customs office for information on possible import charges before placing an order.

8. Incorrect addresses, unclaimed parcels and refused deliveries

Please ensure that your delivery address is correct and complete.

  • If a parcel cannot be delivered due to an incorrect or incomplete address, or if it is not collected / is refused and returned to us, we will contact you.

  • In such cases, we can either

    • reship the parcel to a corrected address (subject to confirmation and any additional shipping or return costs charged to us by the carrier), or

    • refund the order amount minus any actual return costs and fees charged by the carrier, once the parcel has safely returned to us and been checked.

9. Damaged or lost parcels

If your parcel arrives visibly damaged, please:

  1. Report the damage to the carrier upon delivery, and

  2. Contact us as soon as possible with photos of the parcel and the item.

We will work with you and the carrier to find an appropriate solution (replacement, repair or refund, depending on the case and availability).

If a parcel appears lost in transit, we will open an investigation with the carrier. A replacement or refund will be offered once the investigation is closed and the loss is confirmed.

10. Returns and cost of return shipment

Details on your right of withdrawal and returns can be found in our Return Policy and Terms & Conditions.

  • Customers are responsible for the direct cost of returning goods, including any customs fees for sending items back to Belgium.

Please follow the return instructions provided on our Returns page or contact us before sending anything back, so that we can help you choose the correct shipping method and documentation.

11. Changes to this shipping policy

We may update this shipping policy from time to time to reflect changes in our business processes, carriers, legal requirements or customs regulations. The version published on this website at the time of your order will apply to that order.