Got questions you want answered? Don't worry, we've got you covered with a set of frequently asked questions answered. You can always contact us directly if these Q and A's didn't get your inquiries covered.
• Is it safe to shop on your website?
Using the latest safety technology our payment gateway system uses 128-bit encryption and SSL (Secure Socket Layer) technology. In more common terms, your information is securely transferred between the bank’s server and your browser. You can find more info on the subject under Privacy Policy.
• Can I buy instore?
Sure, Diamonds Forever has been a certified diamond expert and jeweller for over two decades. Today you can come by our Antwerp recently relocated store every Sun.-Fri. from 10.00-18.00.
Address: Appelmanstraat 1, 2018 Antwerp, BE
• Am I limited to the designs I see online and in store?
Seen something somewhere else you can't get your hands on, don't worry we've got you covered. We can help you either find or custom create the perfect piece you're looking for.
• Is it safe to ship fine jewellery?
All orders are securely handled by trusted carriers such as FedEx and USP. Once shipped all orders are fully insured by Diamonds Forever.
• What are your shipping rates?
We charge € 25 for insured shipping. All orders above €1.500,00 are being shipped free of charge.
• Do you sell internationally?
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please contact us for details.
• Can I track my order once shipped?
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.
• How long does it take for my order to arrive?
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
• Can I return items?
We unfortunately do not offer a return options since all items are made to order. Feel free to contact us to get more information about this policy.
